Faqs2026-02-12T00:49:47+00:00

With MATJARX, it’s a

Too good to be true? No, MATJARX  is just truly good. See how much it can do for your business.

Frequently Asked Questions

Everything you need to use MatjarX like a pro.

Still have questions?

Get Started Today

Call us: +92 303 372 0953

office@matjarX.com

How do I get started?2026-01-29T19:12:31+00:00

Select the plan that suits you  and complete the checkout. We’ll direct you to our on boarding questionnaire. No rush, though  if you’re not ready, fill it out at your convenience; we’ll email you the link.

Need help? Contact us anytime. And welcome aboard!

How does this all work?2026-01-29T19:20:44+00:00

1. Choose & Checkout:  Pick your plan and proceed to checkout.

2. Business Questionnaire:  Complete a simple online form to give us critical details about you and your business. This step sets the stage for your personalized website.

3. Launch & Training Call:  Book this session to unveil your website. We’ll present your new site and make any changes that you require. We’ll also guide you on using our intuitive editor, empowering you to make future updates effortlessly.

Plus or Growth plan members will also receive an exclusive walk through of your plan’s features, ensuring you leverage every advantage. Remember: our goal is that you love your website, so you can request as many changes as you’d like during the first 30 days after you sign up.

Can I switch plans?2026-01-12T19:24:17+00:00

Absolutely! When upgrading or downgrading your website plan, you will receive either a prorated charge or credits, depending on the cost of your new plan.

How do I cancel?2026-01-12T19:24:06+00:00

Cancelling is an easy process. It’s done from your MATJAT X Business Hub. Signing up for MATJAT X comes with a 30-day money-back guarantee, so if you are unhappy with your website or the service for any reason in the first 30 days, you can request a refund, no questions asked.

What’s included in the Website Launch package?2026-01-06T22:13:19+00:00

You’ll get a fully built, multi-page website that is search engine optimized and mobile friendly. All websites accept appointments and are e-commerce-enabled, so you can take bookings and sell products immediately with 0 commissions. You also get unlimited hosting, a custom domain name and a pro email inbox, along with our easy-to-use website editor.

How does the website design process work?2026-01-26T00:51:33+00:00

1. Sign up and purchase your website package.

2. Fill out our online questionnaire about your business and what you’re trying to achieve with your new website.

3. Our design team and copywriters will create your website in 7 days.

4. A website expert will launch your website with you on a 1-to-1 Zoom call. They will show you the website and make any changes you require.

Are hosting and domain included? Can I use my domain?2026-01-31T17:42:37+00:00

Unlimited hosting, tech maintenance, a custom domain and an email inbox are included. If you already have a domain, you can connect it to your MatjarX website at no additional cost.

Where can I see examples of MatjarX websites?2026-01-31T17:43:19+00:00

You can see some of our examples here. If you want to see a category not represented here, click the Live Chat icon on the bottom right of this page and ask us about it. We support over 1,000 business categories!

Once launched, can I still edit the website myself?2026-01-06T22:09:25+00:00

Absolutely! You can use our Website Editor once your website is ready. It is simple to use from any device and requires no tech skills. You can also ask our team to make any changes for you for the first 30 days after your website is launched.

Can you show me the MatjarX platform and editor?2026-01-31T17:44:21+00:00

Sure! You can watch a walkthrough of our Website Editor and Business Hub.

Are MatjarX websites secure?2026-01-31T17:45:35+00:00

100%. In over 8 years, having served 700,000+ customers, we never had a security breach or cyber attack. All our data is stored on AWS (Amazon Web Services), one of the safest providers in the market. Plus, all websites have an SSL certificate, ensuring they are secure.

What platform are the websites built on?2026-01-31T17:46:22+00:00

MatjarX uses its own platform to create and host your website. If you choose to leave us in the future, you retain ownership of all the content published on the site. That is yours to keep.

Can I transfer an existing website to MatjarX?2026-01-31T17:47:01+00:00

While we cannot edit your existing website, we can build a new one for you incorporating information from your existing site. 42% of our customers come to us with existing websites, and we regularly import content that our customers have on other platforms (e.g. an existing website, Etsy, Facebook). We use that information as part of a refreshed and improved online presence!

Are these templated websites?2026-01-29T19:16:20+00:00

We use our own library of website designs to build all of our customer websites. This allows us to deliver websites at a great price in only one week. But each website is highly personalized, and humans are involved at every step. We have category specialists who know how to build optimal sites for your type of business. They take painstaking effort to base your website on the images, videos, and information you provide us so your website looks different from other websites we build.

Can I speak with someone?2026-01-29T19:17:39+00:00

We are available on Live Chat, Mon-Fri 9am-8pm ET, just click on the orange chat icon on this page. You can also speak to us by phone during these hours at +92 303 372 0953

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What if I don’t like my website?2026-01-06T22:01:18+00:00

We offer a money-back guarantee for 30 days from the day you purchase your website. If you are not happy for any reason, just contact us for a refund.

Which plan is right for me?2026-01-29T19:23:23+00:00

Each of our plans is tailor-made for small businesses. On the Website Launch Package, you get a professional online presence, including a custom website, domain, email, secure hosting and fast support. The Plus Plan, our most popular plan, offers concierge services for on-demand website edits and enhanced features to attract more customers. The Growth Plan takes it further with 1-on-1 marketing and a personalised growth strategy for your business.

Explore complete plan details here and save with our yearly or two-year plans. Questions? Speak with us over Live Chat, email us at help@matjarx.com, or call us at +92 303 372 0953

. Our team is ready to guide you in choosing the best plan.

How do I get started?2026-01-29T19:12:31+00:00

Select the plan that suits you  and complete the checkout. We’ll direct you to our on boarding questionnaire. No rush, though  if you’re not ready, fill it out at your convenience; we’ll email you the link.

Need help? Contact us anytime. And welcome aboard!

How does this all work?2026-01-29T19:20:44+00:00

1. Choose & Checkout:  Pick your plan and proceed to checkout.

2. Business Questionnaire:  Complete a simple online form to give us critical details about you and your business. This step sets the stage for your personalized website.

3. Launch & Training Call:  Book this session to unveil your website. We’ll present your new site and make any changes that you require. We’ll also guide you on using our intuitive editor, empowering you to make future updates effortlessly.

Plus or Growth plan members will also receive an exclusive walk through of your plan’s features, ensuring you leverage every advantage. Remember: our goal is that you love your website, so you can request as many changes as you’d like during the first 30 days after you sign up.

Can I switch plans?2026-01-12T19:24:17+00:00

Absolutely! When upgrading or downgrading your website plan, you will receive either a prorated charge or credits, depending on the cost of your new plan.

How do I cancel?2026-01-12T19:24:06+00:00

Cancelling is an easy process. It’s done from your MATJAT X Business Hub. Signing up for MATJAT X comes with a 30-day money-back guarantee, so if you are unhappy with your website or the service for any reason in the first 30 days, you can request a refund, no questions asked.

Professional websites, ready. in just 7 days turnaround.

Completely risk-free with unmatched customer support.

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