Privacy & Cookies Policy
Effective Date: January 1st, 2026
MatjarX (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, or communicate with us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Business Name: MatjarX
Business Type: Sole Proprietorship
Business Address: B6, 4th Street, Zamzama, Clifton, Karachi, Pakistan
Support Email: office@matjarx.com
Phone / WhatsApp: +92 303 3720953
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Business information
- Website URLs
- Project details and requirements
Technical and Website Data
We may receive access to or collect data related to:
- WordPress websites
- Shopify stores
- Google Analytics
- Google Search Console
- Meta Pixel
- Bing Webmaster Tools
- Google Business Profile
- Website performance analytics
Communication Information
When you contact us through:
- Website contact forms
- Phone calls
- Social media platforms
we may store communication records for support, billing, legal, and operational purposes.
3. How We Use Your Information
We use collected information for the following purposes:
- Providing website development services
- Managing SEO and digital marketing campaigns
- Customer support and communication
- Processing invoices and payments
- Improving website performance
- Managing website maintenance and security
- Creating reports and analytics
- Responding to legal obligations
- Preventing fraud or misuse of services
4. Analytics and Tracking Tools
MatjarX may use third-party analytics and marketing tools including:
- Google Analytics
- Google Search Console
- Meta Pixel
- Bing Webmaster Tools
- Shopify analytics tools
- WordPress plugins and analytics systems
These tools may collect:
- IP addresses
- Device information
- Browser type
- Website usage behavior
- Traffic and interaction data
We use these tools solely to improve performance, marketing, analytics, and customer experience.
5. Payment Information
MatjarX accepts payments through bank transfers only.
We do not directly collect or store:
- Credit card information
- Debit card information
- Banking passwords
- Financial authentication credentials
Clients are responsible for securely processing payments through their banking provider.
6. Third-Party Services
We may use or integrate with third-party platforms including:
- Shopify
- WordPress
- Hosting providers
- Google services
- Meta platforms
- Social media platforms
- SEO tools
- Email service providers
These third-party services may independently collect or process user data according to their own privacy policies.
MatjarX is not responsible for the privacy practices of third-party platforms.
7. Data Sharing
MatjarX does not sell personal information.
We may share information only when necessary for:
- Providing requested services
- Technical integrations
- Legal compliance
- Website hosting and maintenance
- SEO and marketing operations
- Protecting our legal rights
Information may be shared with trusted service providers or contractors only when required for project delivery.
8. Data Retention
We retain client information for operational, legal, accounting, and support purposes.
Inactive or unpaid project data may be deleted after one year of inactivity or non-payment.
Communication records, invoices, and agreements may be retained for legal and business documentation purposes.
9. Data Security
We implement reasonable security measures to protect client information and website access.
These may include:
- Secure password handling
- Access controls
- Backup systems
- Malware monitoring
- Security plugins and hosting protections
However, no online system is completely secure, and MatjarX cannot guarantee absolute security of digital information.
10. Website Access and Credentials
Clients may provide website credentials, hosting access, analytics access, or business platform permissions for project completion.
MatjarX agrees to use such access only for authorized business purposes related to the client’s project.
Clients are responsible for:
- Maintaining ownership of their accounts
- Updating passwords after project completion if desired
- Reviewing granted permissions periodically
11. AI-Assisted Content
MatjarX may use hybrid AI-assisted and human-created content generation methods for:
- SEO content
- Blog writing
- Social media content
- Website copywriting
- Optimization recommendations
All content is reviewed and managed as part of our service workflows.
12. Client Rights
Clients may request:
- Access to their information
- Correction of inaccurate information
- Deletion of certain information where legally permitted
- Removal of website access permissions
Requests may be submitted via email at office@matjarx.com.
13. International Data Usage
Although MatjarX operates in Pakistan, some third-party services used by us may process data internationally.
By using our services, you acknowledge that certain information may be processed outside Pakistan through third-party platforms.
14. Children’s Privacy
MatjarX services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
15. Changes to This Privacy Policy
MatjarX reserves the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon publication on our website.
Continued use of our services constitutes acceptance of updated policies.
16. Contact Information
For privacy-related inquiries or requests:
MatjarX
B6, 4th Street, Zamzama, Clifton, Karachi, Pakistan
Email: office@matjarx.com
Phone / WhatsApp: +92 303 3720953
Date: January 1st, 2026