What type of support do you need?
Support categories
1.Sales & Pricing QuestionsWant to know more about our plans or services?
Questions about Boost, Growth, or Platinum plansPricing and payment optionsService comparisonsCustom project inquiries
Contact: WhatsApp or Live Chat (fastest)2.Billing & PaymentsQuestions about invoices, payments, or billing?
Invoice clarificationPayment methods and optionsBilling cycle questionsPayment receipts
Contact: Email (office@matjarx.com) for documentation3.Technical SupportWebsite issues, bugs, or technical problems?
Website not loadingFeatures not workingDesign or functionality issuesEditor questions
Contact: WhatsApp or Phone (VIP/Platinum get priority)4.Refunds & CancellationsHave a question about refunds or canceling your service?
Refund eligibilityRefund process and timelineCancellation proceduresService suspension issues
Contact: Email (office@matjarx.com) with details5.Content & UpdatesNeed changes to your website content?
Blog post publishingContent edits and updatesPage changesPhoto and video uploads
Contact: WhatsApp or dashboard (for Concierge clients)6.SEO & MarketingQuestions about SEO, marketing, or growth strategies?
SEO performance questionsMarketing strategy discussionsBlog and content requestsGoogle rankings and traffic
Contact: WhatsApp for Growth/Platinum members7.Legal & CompliancePrivacy, data, or compliance questions?
Data privacy inquiriesGDPR/compliance questionsLegal document requestsWebsite content compliance
Contact: Email (office@matjarx.com)Our office
AddressB6, 4th Street, Zamzama, Clifton, Karachi
HoursMonday to Saturday, 11am to 8pm PKT
Gulf clientsWe work your time zone — ask for a UAE or Saudi call slot
Existing clientsMessage your concierge from the dashboard for a reply within four working hours
Map — Zamzama, Clifton, Karachi
Getting support
Common questions about contacting us
Help us help you faster
Before you contact us
Please have ready:
Your website URL or project name (if existing customer)Invoice number (for billing questions)Specific error message (for technical issues)Details about your issue — the more specific, the faster we can helpPhotos or screenshots (if describing a visual issue)
This helps us respond faster and more accurately.
Quick / urgentWhatsApp is fastestLive chat for quick questionsPhone for emergencies
Documentation neededEmail — creates a recordFormal requests or legal matters
Detailed discussionPhone call for complex topicsVideo call for Growth/PlatinumMultiple WhatsApp messages if on-the-go
Billing / refundsEmail for documentationFollow up with WhatsApp if urgent
What you can expect
Our commitment to support
Professional responseCourteous, helpful team membersKnowledgeable staff who understand our servicePatient with questions — no question is stupid
Timely responseMost replies within 24 business hoursWhatsApp usually faster (2-4 hours)Emergency prioritization for critical issues
Real solutionsWe don't just acknowledge problems — we fix themFollow-up until your issue is resolvedEscalation to management if needed
TransparencyHonest about what's possible or impossibleClear explanations of issues and solutionsUpfront about timelines and costs