MatjarX ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, or communicate with us. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Business Name: MatjarXBusiness Type: Sole ProprietorshipBusiness Address: B6, 4th Street, Zamzama, Clifton, Karachi, PakistanSupport Email: office@MatjarX.comPhone / WhatsApp: +92 303 3720953
2. Information We Collect
Personal Information
We may collect the following types of personal information when you use our services:
Full nameEmail addressPhone numberBusiness informationWebsite URLsProject details and requirementsBilling and payment information
Technical and Website Data
We may receive access to or collect data related to:
WordPress websitesShopify storesGoogle Analytics dataGoogle Search Console dataMeta Pixel informationBing Webmaster Tools dataGoogle Business Profile informationWebsite performance analyticsWebsite usage statistics
Communication Information
When you contact us through:
Website contact formsEmailWhatsAppPhone callsSocial media platforms
We may store communication records for support, billing, legal, and operational purposes.
3. How We Use Your Information
We use collected information for the following purposes:
Service Delivery: Providing website development, SEO, and digital marketing servicesProject Management: Managing your website projects and requirementsCustomer Support: Responding to inquiries and providing technical supportBilling & Payments: Processing invoices, payments, and financial recordsPerformance Improvement: Improving website performance and service qualityMaintenance & Security: Managing website maintenance, security, and updatesAnalytics & Reporting: Creating performance reports and analyticsLegal Compliance: Responding to legal obligations and regulatory requirementsFraud Prevention: Detecting and preventing fraud or misuse of services
4. Analytics and Tracking Tools
MatjarX may use third-party analytics and marketing tools including:
Google AnalyticsGoogle Search ConsoleMeta PixelBing Webmaster ToolsShopify analytics toolsWordPress plugins and analytics systems
These tools may collect:
IP addressesDevice informationBrowser typeWebsite usage behaviorTraffic and interaction data
We use these tools solely to:
Improve performanceEnhance marketing effectivenessProvide better analyticsImprove customer experience
5. Payment Information
MatjarX accepts payments through bank transfer only.
We do not directly collect or store:
Credit card informationDebit card informationBanking passwordsFinancial authentication credentials
Clients are responsible for securely processing payments through their banking provider.
6. Third-Party Services
We may use or integrate with third-party platforms including:
ShopifyWordPressHosting providersGoogle servicesMeta platformsSocial media platformsSEO toolsEmail service providersImportant: These third-party services may independently collect or process user data according to their own privacy policies. MatjarX is not responsible for the privacy practices of third-party platforms.
7. Data Sharing
MatjarX does not sell personal information.
We may share information only when necessary for:
Providing requested servicesTechnical integrationsLegal complianceWebsite hosting and maintenanceSEO and marketing operationsProtecting our legal rights
Information may be shared with trusted service providers or contractors only when required for project delivery.
8. Data Retention
We retain client information for operational, legal, accounting, and support purposesInactive or unpaid project data may be deleted after one year of inactivity or non-paymentCommunication records, invoices, and agreements may be retained for legal and business documentation purposesUpon client request and full payment settlement, we can assist with data retrieval and transfer
9. Data Security
We implement reasonable security measures to protect client information and website access:
Secure password handling and encryptionAccess controls and user authenticationRegular backup systemsMalware monitoring and protectionSecurity plugins and hosting protectionsSSL certificates for all websitesRegular security updatesImportant Disclaimer: No online system is completely secure. While we implement industry-standard security practices, MatjarX cannot guarantee absolute security of digital information. Clients are responsible for maintaining strong passwords and updating credentials after project completion.
10. Website Access and Credentials
Clients may provide the following for project completion:
Website credentials (WordPress, Shopify, etc.)Hosting accessAnalytics accessBusiness platform permissionsAPI keys or integration credentials
MatjarX agrees to use such access only for authorized business purposes related to your project.
Client Responsibilities:
Maintain ownership of their accountsUpdate passwords after project completion if desiredReview granted permissions periodicallyNotify us of any unauthorized access
11. AI-Assisted Content
MatjarX may use hybrid AI-assisted and human-created content generation methods for:
SEO content creationBlog writingSocial media contentWebsite copywritingOptimization recommendations
All content is reviewed and managed as part of our service workflows to ensure quality and accuracy.
12. Client Rights
Clients may request:
Access to their informationCorrection of inaccurate informationDeletion of certain information where legally permittedRemoval of website access permissions
Requests may be submitted via email at office@MatjarX.com
13. International Data Usage
Although MatjarX operates in Pakistan, some third-party services used by us may process data internationally.
By using our services, you acknowledge that certain information may be processed outside Pakistan through third-party platforms including:
Google (United States)Meta (United States)Shopify (Canada/United States)Hosting providers (various locations)
14. Children's Privacy
MatjarX services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete such information promptly.
15. Changes to This Privacy Policy
MatjarX reserves the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon publication on our websiteWe will notify clients of major changes via email when possibleContinued use of our services constitutes acceptance of updated policies
16. Contact Information
For privacy-related inquiries or requests:
MatjarX B6, 4th Street, Zamzama, Clifton Karachi, Pakistan
Email: office@MatjarX.comPhone / WhatsApp: +92 303 3720953
Date: January 1st, 2026
Summary: Your Privacy at MatjarX
We Collect: Information necessary to provide services (personal data, website data, analytics)We Use: This information solely to improve our service and help your businessWe Protect: Your data with industry-standard security measuresWe Share: Only with trusted partners necessary for service deliveryWe Never Sell: Your personal information to third partiesYou Control: Your data and can request access, correction, or deletion anytime
MatjarX (Sole Proprietorship)B6, 4th Street, Zamzama, Clifton, Karachi, Sindh, Pakistan 