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Help centre

How can we help you?

Search the guides below, or talk to a real person — whichever you prefer.

Getting startedWhat happens after you sign up, the questionnaire, the seven-day build and your launch call.Read the guide →Billing and plansInvoices, switching plans, the setup fee, refunds and how to update your payment card.Read the guide →Website editorChanging images and text, adding sections, and switching functions like bookings or a store on.Read the guide →Domains and emailConnecting a domain you own, DNS records, setting up mailboxes and fixing delivery problems.Read the guide →E-commerce and paymentsProducts and variants, JazzCash, Easypaisa and PayFast, cash on delivery, shipping rates and refunds.Read the guide →SEO and marketingGoogle Business Profile, Maps, reviews, keyword reporting and connecting Analytics or Meta Pixel.Read the guide →Account and securityPasswords, changing your login email, exporting your data, backups and account deletion.Read the guide →
Most read this month
How to start your websiteGetting startedWebsite onboarding processGetting startedScheduling your launch callGetting startedHow to edit your websiteWebsite editorAdding pages and contentWebsite editorWebsite customizationWebsite editorSetup custom domainDomains and emailCreate email accountsDomains and emailConnect domainDomains and emailUpgrade or downgrade planBilling and plansCancel subscriptionBilling and plansUnderstanding billingBilling and plansImprove Google rankingsSEO and marketingBlog publishing guideSEO and marketingLocal SEO setupSEO and marketingPassword resetAccount and securityLogin helpAccount and securityTwo-factor authenticationAccount and security
Common questions answered

Use our website editor. Log in, click "Edit Website," and make changes. They save automatically.

Learn by watching
Getting Started
Introduction to MatjarX (3 min)Dashboard Overview (4 min)Your First Website (5 min)
Website Editing
Website Editor Basics (5 min)Adding Pages (4 min)Editing Content (4 min)Uploading Images (3 min)
Advanced
SEO Optimization (7 min)Blog Publishing (5 min)Accepting Payments (6 min)Domain Setup (4 min)
Help for your plan
Launch plan membersWebsite editing basicsDomain and email setupBilling and account management
Boost plan membersAll Launch featuresBlog publishing guideSEO optimization tipsMonthly reports
Growth plan membersAll Boost featuresMarketing strategy guidesEmail marketing setupGrowth metrics
Platinum plan membersAll Growth featuresE-commerce setupPayment processingAdvanced features
Common issues & solutions
Can't log in?Account and security guide →Website won't load?Website editor guide →Payment not working?E-commerce and payments guide →Email not working?Domains and email guide →Not ranking on Google?SEO and marketing guide →Billing questions?Billing and plans guide →
Complete documentation
Website BuildingPage creation and managementContent optimizationDesign customizationTemplate selection
MarketingSEO best practicesBlog strategyLocal SEOTraffic growth
E-CommerceProduct managementPayment processingOrder fulfillmentInventory tracking
AccountLogin and accessPassword managementSecurity settingsAccount recovery
TechnicalDomain configurationEmail setupAnalytics integrationThird-party tools
Tips for success
Website DesignKeep design clean and professionalUse plenty of white spaceMake navigation clearOptimize imagesTest on mobile
ContentWrite for your customersUse clear headingsKeep paragraphs shortInclude imagesUpdate regularly
SEOUse keywords naturallyWrite substantial content (300+ words)Build quality backlinksPublish regularlyMonitor rankings
ConversionsClear call-to-actionEasy contact formsTrust signalsFast page loadMobile optimization
Quick links by topic
Starting your websiteGetting started →Editing pagesWebsite editor →Setting up domainDomains and email →Email accountsDomains and email →Your planBilling and plans →Accepting paymentsE-commerce and payments →Google rankingsSEO and marketing →Login issuesAccount and security →Password resetAccount and security →
Talk to us

A real person, not a ticket queue

WhatsApp+92 303 372 0953The fastest way to reach a real person. Same working day, usually within the hour.
Call us+92 303 372 0953Monday to Saturday, 11am to 8pm Pakistan time.
Email usoffice@matjarx.comBest for detailed questions, documents and anything with attachments.
Gulf clientsBook a call slotConnect support to schedule a call in your own time zone — UAE, Saudi or Qatar.

Send us a message

Monday to Saturday, 11am to 8pm. We reply the same working day.

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Contact information
AddressB6, 4th Street, Zamzama, Clifton, Karachi.
HoursMonday – Saturday, 11am to 8pm.
Gulf clientsConnect support to schedule.We work your time zone — ask for a UAE, Saudi or Qatar call slot.
Existing clientsMessage your concierge from the dashboard for a reply within four working hours.
Zamzama, Clifton, Karachi
Already a client?Message your concierge from the dashboard for a reply within four working hours.Open my dashboard

Professional websites, ready in just 7 days.

Built by a real team, with unmatched customer support.