E-Commerce & Payments Guide

E-Commerce Features

Who Needs E-Commerce?

You need e-commerce if you:

• Sell physical products
• Sell digital products
• Charge for services online
• Run a subscription business
• Accept donations

Available on: Platinum Plan (unlimited products)

Setting Up Your Online Store

Getting Started With E-Commerce

Step 1: Enable E-Commerce

• You're on Platinum Plan (e-commerce enabled)
• Go to "Settings" → "E-Commerce"
• Enable online store
• Configure store settings

Step 2: Add Products

• Click "Add Product"
• Enter product name
• Set price
• Add product description
• Upload product images
• Configure variants (if applicable)
• Set inventory levels
• Save product

Step 3: Organize Products

• Create product categories
• Sort products by category
• Set featured products
• Arrange display order

Step 4: Setup Payment

• Choose payment gateway
• Configure payment method
• Set up account
• Test transactions

Step 5: Launch Store

• Review all products
• Check pricing
• Test shopping cart
• Go live

Payment Gateways

What is a Payment Gateway?

A payment gateway lets customers pay you online safely.

Multiple gateways supported:

• JazzCash
• Bank Transfers
• Other Pakistani payment providers (contact for details)

Choosing a Payment Gateway

Factors to consider:

• Transaction fees
• Settlement time
• Customer convenience
• Setup complexity
• Security

JazzCash Integration

What is JazzCash?

JazzCash is a popular Pakistani mobile payment service.

Benefits:

• Easy for customers (many Pakistanis use JazzCash)
• Fast setup
• Reliable payments
• Good settlement

Setting Up JazzCash

Prerequisites:

• JazzCash merchant account
• Merchant ID
• API credentials

Setup steps:

Step 1: Get JazzCash Account

• Visit jazz.com.pk
• Apply for merchant account
• Provide business details
• Get approval (typically 2-3 days)
• Receive merchant credentials

Step 2: Configure in MatjarX

• Go to "Settings" → "Payment"
• Click "JazzCash"
• Enter merchant ID
• Enter API key
• Save configuration

Step 3: Test Payment

• Add test product
• Test checkout process
• Complete test payment
• Verify it processes correctly
• Remove test product

Step 4: Go Live

• Remove test mode
• Monitor first transactions
• Ensure payments processing
• Confirm settlement

JazzCash Settlement

How you get paid:

Payments received → JazzCash holds funds → Settlement to your account

Settlement timeline: Typically 2-3 business days

Settlement account:

• Bank account linked to JazzCash
• Funds transferred automatically
• Check JazzCash dashboard for status

Bank Transfer Payments

Direct Bank Transfers

If customers pay by bank transfer:

• Enable bank transfer option
• Provide your account details
• Customer transfers payment
• You manually confirm order
• Send confirmation to customer

Setup:

• Go to "Settings" → "Payment"
• Click "Bank Transfer"
• Enter your account details:
• Account name
• Account number
• Bank name
• Branch code (if applicable)
• Save

Managing Bank Transfers

When payment received:

• Check your bank account
• Confirm order in MatjarX
• Send order confirmation to customer
• Process shipment or delivery

Products & Inventory

Adding Products

Complete product information:

Basic Details:

• Product name
• Price
• Currency (PKR)
• Availability (in stock / out of stock)

Description:

• What the product is
• Key features
• Benefits
• Specifications

Images:

• Multiple photos from different angles
• High quality (at least 800x800 px)
• Upload 3-5 images per product

Categories:

• Assign to relevant category
• For organization and filtering

Variants (Optional):

• Size, Color, Version, etc.
• Set different prices per variant
• Track inventory per variant

SEO:

• Product SEO title
• Product description for search
• Keywords

Managing Inventory

Setting stock levels:

• Edit product
• Set quantity in stock
• Save
• Inventory decreases as customers order

Low stock alerts:

• Notified when items running low
• Can set low stock threshold
• Reorder before out of stock

Out of stock:

• Product marked unavailable
• Customers can't purchase
• Can re-enable when restocked

Shopping Cart & Checkout

Cart Experience

Customers can:

• Add products to cart
• Update quantities
• Remove items
• View cart total
• See shipping cost (if applicable)

You can customize:

• Cart page layout
• Checkout flow
• Required information
• Payment options

Checkout Process

Customer journey:

• Browse products
• Add to cart
• Review cart
• Enter shipping details
• Select shipping method
• Choose payment method
• Complete payment
• Order confirmation

Order Information Collection

You can collect:

• Customer name
• Shipping address
• Phone number
• Email address
• Special instructions
• Custom fields (optional)

Managing Orders

Viewing Orders

In your dashboard:

• Go to "Orders"
• See all customer orders
• Click order to view details
• See customer and product info

Order Status

Track order status:

• Pending (payment received, not yet shipped)
• Processing (preparing to ship)
• Shipped (sent to customer)
• Delivered (customer received)
• Cancelled
• Refunded

Updating Customers

Send order updates:

• Customer places order
• Automatic confirmation email
• When shipping: send tracking info
• Upon delivery: send delivery confirmation
• Any issues: contact customer immediately

Handling Issues

Out of stock:

• Refund customer immediately
• Send apology + explanation
• Offer replacement product or reschedule

Damaged product:

• Customer reports damage
• Process refund
• Arrange replacement shipment
• Send prepaid return label

Wrong product:

• Process return quickly
• Send correct product
• Cover return shipping
• Rebuild customer trust

Shipping

Setting Up Shipping

Shipping options:

Option 1: Manual Shipping

• You arrange courier
• You provide tracking info
• Customer checks status themselves

Option 2: Integration With Courier

• Connect to TCS, Leopards, etc.
• Auto-generate labels
• Customer auto-notified
• Tracking automatic

Shipping Costs

How to charge:

• Free shipping (good for retention)
• Flat rate (simple)
• Calculate per location
• Provide shipping estimates

Security & Compliance

PCI Compliance

Payment security:

• All transactions encrypted
• No credit card data stored
• Payment gateway handles security
• Regular security audits

Security Measures

Protecting customer data:

• SSL/HTTPS encryption
• Secure checkout
• Data protection
• Fraud prevention

Privacy

Customer information:

• Never share customer data
• Privacy policy required
• Clear data use
• GDPR compliant (for EU customers)

Refunds & Returns

Processing Refunds

If customer requests refund:

• Review refund policy
• Verify request validity
• Process refund in gateway
• Money returned to customer
• Send confirmation email

Timeline: Depends on payment gateway (typically 3-7 days)

Return Policy

Best practices:

• Clear return policy
• Easy return process
• Prepaid return labels (if possible)
• Refund timeline (e.g., within 7 days)

Analytics & Reports

Tracking Sales

Dashboard shows:

• Total sales (today, this week, this month)
• Number of orders
• Average order value
• Popular products
• Sales trends

Detailed Reports

Export reports:

• Sales by product
• Sales by date range
• Customer information
• Payment method breakdown

Use for:

• Tax preparation
• Business analysis
• Growth tracking
• Inventory planning

Troubleshooting

Payment Issues

If payment not going through:

• Check payment gateway is enabled
• Verify payment account is active
• Test with small amount
• Check with your payment provider
• Contact support

Order Not Appearing

If order doesn't show:

• Check order confirmation email
• Check your orders dashboard
• Verify payment processed
• Contact support

Customer Disputes

If customer disputes payment:

• Review transaction details
• Check order confirmation
• Gather documentation
• Contact payment provider if needed
• Resolve with customer

Support

E-commerce or payment questions?

• WhatsApp: +92 303 372 0953
• Email: office@matjarx.com
• Phone: +92 303 372 0953
• Hours: Monday-Saturday, 11 AM - 8 PM PKT

Contact Support