Question 1

Is my website guaranteed to go live, stress-free, in just 7 days with MatjarX?

Accepted Answer

Yes. Here's how: you complete a 15–30 minute questionnaire telling us about your business. Our team designs and builds your custom website. On day 7, we host a 30-minute launch call where you see your website live for the first time, request any changes you'd like, and go live immediately. That's it — live in 7 days, zero stress.

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Question 2

Will my MatjarX website be personalized to reflect my unique brand identity?

Accepted Answer

Absolutely. We don't hand you a template and call it done. Our designers research your industry, understand your competitive advantages, and create a custom website that reflects your brand colors, messaging, and unique selling points. Your website tells your story and highlights what makes you great.

Question 3

Will MatjarX handle all the design, copywriting, tech, and SEO for my website?

Accepted Answer

Yes. We handle everything: custom design, professional copywriting, technical setup, hosting, domain configuration, SEO optimization, lead capture setup, and launch. Your only job is answering the questionnaire and approving the design. We do the rest.

Question 4

Can I request unlimited changes to my website before it goes live?

Accepted Answer

Yes, absolutely. During the 30 days after launch, you can request as many changes as you'd like — copy edits, design adjustments, feature additions, layout changes. Our goal is that you love your website, so we keep iterating until you're 100% happy.

Question 5

Will MatjarX save me hundreds of hours and thousands of rupees?

Accepted Answer

Yes. Compared to building a website yourself (50–100+ hours learning and building) or hiring an agency (Rs. 50,000–200,000+), MatjarX saves you massive time and money. You get agency-quality results at DIY pricing, in just 7 days, with expert support throughout.

Question 6

Will my MatjarX website rank in search results on Google?

Accepted Answer

Yes. Every MatjarX website is built with SEO fundamentals: keyword-optimized content, fast loading speeds, mobile responsiveness, proper heading structure, and clean code. All plans include SEO optimization; Boost and above include monthly blog posts to help you rank for competitive keywords. Growth and Platinum include dedicated SEO expertise.

Question 7

Will my website be mobile-friendly and work seamlessly on all devices?

Accepted Answer

Yes. Every MatjarX website is mobile-responsive and optimized for phones, tablets, and desktops. We design mobile-first because 60%+ of web traffic comes from mobile devices. Your customers will have a perfect experience no matter what device they're on.

Question 8

Does MatjarX offer all the essential features to run my online business?

Accepted Answer

Yes. Depending on your plan, you get e-commerce, booking systems, lead capture forms, email integration, payment processing, image galleries, video hosting, live chat, social media feeds and more. If something's missing, we can integrate it for you.

Question 9

Do all MatjarX websites come with e-commerce functionality?

Accepted Answer

Not on all plans. Boost and Growth are optimized for service businesses and lead generation (no shopping cart). Platinum includes advanced e-commerce with unlimited products, inventory management, subscriptions and digital products. For smaller e-commerce needs, Boost works fine with simple product showcases and payment links.

Question 10

Does MatjarX include a custom domain name on all plans?

Accepted Answer

Yes. Every plan includes a professional domain name, or we connect a custom domain you already own. If you need a new domain, we can register one for you.

Question 11

Can I connect an existing domain name to my MatjarX website?

Accepted Answer

Yes. Already own a domain? No problem. We'll connect it to your MatjarX website, whether it's registered elsewhere or you'd like to transfer it to us.

Question 12

Does MatjarX include a custom email address on all plans?

Accepted Answer

Professional email is included on Boost and above (4 email addresses on Boost and Growth, unlimited on Platinum). Launch includes basic support for setting up email forwarding. All email is integrated into your dashboard for easy management.

Question 13

Does MatjarX include appointment booking on all websites?

Accepted Answer

Simple booking forms come with all plans. Multi-seat booking management — calendar sync, staff assignments, automated reminders — comes with Platinum.

Question 14

Can I showcase unlimited products and services on my MatjarX website?

Accepted Answer

On Boost and Growth you can showcase as many services or products as you want with descriptions and pricing. Platinum adds unlimited products with variants, inventory tracking and automated ordering.

Question 15

Can I offer promotions and coupon codes?

Accepted Answer

Yes. All plans let you create promotional banners, discount codes and seasonal offers. Platinum includes advanced promotion management with tracked ROI.

Question 16

Can I manage my inventory and offer multiple product or service variations?

Accepted Answer

Yes. Boost and Growth let you list variations such as sizes and colours. Platinum adds automatic stock updates, low-stock alerts and variant tracking.

Question 17

Will my customers be able to pay with cards, local wallets, and cash?

Accepted Answer

Yes. We support JazzCash, EasyPaisa, SadaPay, PayFast and credit card payments, covering local and international options — and cash on delivery where it's relevant to your business.

Question 18

Can MatjarX make me a website like one of the example websites?

Accepted Answer

Yes. Our website examples aren't theoretical — they're real websites we've built for actual businesses. Browse the gallery, find an example you love, and we'll build something similar, or better, for you.

Question 19

Can I upload high-quality images and videos to my website?

Accepted Answer

Yes. Upload unlimited images and videos. MatjarX handles compression and optimization so your site stays fast, across all common formats.

Question 20

Can MatjarX connect my website with Facebook, Instagram, and Google Shopping?

Accepted Answer

Yes. We integrate your website with Facebook Marketplace, Instagram Shopping and Google Shopping so your products are automatically listed across multiple channels — one inventory, multiple sales channels.

Question 21

Can I upload custom HTML code to my website?

Accepted Answer

Yes. If you want custom functionality beyond what comes built in, you can add custom HTML, CSS or JavaScript — or we can build the custom feature for you.

Question 22

Can I export my leads, orders and customer data?

Accepted Answer

Yes. All your data — leads, customer information, orders, payment history — is yours, exportable anytime in standard formats. No lock-in.

Question 23

Can I connect my own Google Analytics or tracking pixels?

Accepted Answer

Yes. Connect Google Analytics, Meta Pixel, conversion tracking and other third-party tools, and monitor traffic and ROI directly in your own dashboard.

Question 24

Can I add Facebook Messenger or WhatsApp to my website?

Accepted Answer

Yes. Integrate Facebook Messenger, WhatsApp Business or live chat directly on your website — all messages sync to your dashboard.

Question 25

Does MatjarX ensure my website remains secure and up to date?

Accepted Answer

Yes. We handle all security, updates and maintenance automatically — SSL encryption, regular backups, security patches and software updates all included.

Question 26

Does MatjarX offer a 30-day money-back guarantee?

Accepted Answer

Not quite — here's the real policy. Your setup fee is refundable within 24 hours of payment if work hasn't started yet; once design or development begins, it's non-refundable. Monthly plan payments aren't refunded mid-cycle. We'd rather fix the problem than refund you, so tell your concierge what's wrong first.

Question 27

Can I easily downgrade or upgrade my plan at any time?

Accepted Answer

Yes. Upgrade anytime and we only charge the difference; downgrade anytime and it takes effect at your next billing date.

Question 28

Can I cancel my plan at any time?

Accepted Answer

Yes, with 30 days' written notice to your concierge or by email — there's no long-term contract. Your site stays active through the notice period and isn't charged again after it ends.

Question 29

Are all of my sales on MatjarX commission-free? Like, really, 0%?

Accepted Answer

Yes, really 0%. MatjarX takes zero commission on your sales, bookings or transactions. You keep 100% of your revenue — we make money from your subscription, not your sales.

Question 30

Will MatjarX save me money on payment processing?

Accepted Answer

We don't mark up payment processing fees — you pay the same rates you'd pay directly with JazzCash, EasyPaisa, SadaPay or PayFast. No hidden MatjarX fees.

Question 31

Can I easily edit my MatjarX website, even if I'm not great with computers?

Accepted Answer

Absolutely. Our editor is designed for non-technical people — click to edit text, swap an image in seconds. If editing isn't your thing, your plan includes professional edit support: tell us what you want changed, and we do it.

Question 32

Can I change the layout and design of my website easily?

Accepted Answer

Yes. Switch colours, fonts and styling without touching code. Advanced customisation is available for those who want it.

Question 33

Can MatjarX's concierge team edit my site if I prefer not to do it myself?

Accepted Answer

Yes. Boost and above include unlimited done-for-you edits — just request a change and our team handles it. Growth and Platinum include ongoing website management on top of that.

Question 34

Will a MatjarX website help me get more customers and grow my business?

Accepted Answer

Yes. A professionally designed, SEO-optimised, conversion-focused website attracts customers and turns them into sales and leads. Boost and above add marketing features — blogs, lead forms, Google promotion — to drive traffic and convert visitors.

Question 35

Can MatjarX help me with email marketing?

Accepted Answer

Yes. Growth and Platinum include email marketing setup, templates and strategy; Boost includes basic email integration.

Question 36

Can MatjarX help me with social media?

Accepted Answer

Yes. Growth and Platinum include social media strategy and content creation; Boost includes guidance on social promotion. Every website can integrate social feeds and shopping directly.

Question 37

Can MatjarX help me grow my 5-star reviews?

Accepted Answer

Yes. All plans include review management and reputation monitoring; Growth and Platinum add a dedicated reputation strategy.

Question 38

Can MatjarX help me meet my marketing goals?

Accepted Answer

Yes. Growth and Platinum include a personalised marketing strategy aligned with your goals, with monthly action plans and progress tracked against results.

Question 39

Can MatjarX pair me with a dedicated growth marketer?

Accepted Answer

Yes. Growth and Platinum include a dedicated growth expert who works with you monthly; Boost includes marketing guidance without a named person. Custom plans can include whatever level of expert support you need.

Question 40

Does MatjarX offer ongoing human support after my website launches?

Accepted Answer

Yes. Every plan includes ongoing support by email, chat and phone, with VIP phone support on Boost and above, and a dedicated account manager on Growth and Platinum.

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