Account & Security Guide

Logging In

How to Access Your Account

Go to matjarx.com:

• Click "Login" (top right)
• Enter your email address
• Enter your password
• Click "Login"

Bookmark the login page for easy access: matjarx.com/login

Login Issues

If you can't log in:

• Check email and password are correct (case-sensitive)
• Make sure Caps Lock is OFF
• Try a different browser
• Clear browser cache
• Try incognito/private mode
• Reset password if forgotten

Password Reset

Forgotten Your Password?

To reset your password:

On login page:

• Click "Forgot Password"
• Enter your email address
• Check your email (may take a few minutes)
• Click link in email
• Enter new password
• Confirm new password
• Click "Reset Password"
• Login with new password

Password Requirements

Your password must:

• Be at least 8 characters
• Include letters (A-Z, a-z)
• Include numbers (0-9)
• Include special characters (!@#$%^&*)

Example strong password: MyWebsite2024!

Changing Your Password

To change password anytime:

• Login to your account
• Go to "Account Settings"
• Click "Change Password"
• Enter current password
• Enter new password (twice)
• Click "Update Password"

Account Settings

Managing Your Account

In your dashboard:

• Click your name (top right)
• Click "Account Settings"

Personal Information

Edit your details:

• Email address
• Full name
• Phone number
• Business name
• Business address
• Profile photo

To edit:

• Click field to edit
• Update information
• Click "Save"

Email Address

Changing email:

• Go to "Account Settings"
• Click "Edit Email"
• Enter new email
• Verify with confirmation email
• Done

Important: Keep email updated. We use it for account recovery and notifications.

Business Information

Keep updated:

• Business name
• Business description
• Logo (if changed)
• Contact information
• Address

This helps us support you better.

Two-Factor Authentication (2FA)

What is Two-Factor Authentication?

2FA adds extra security by requiring two things to login:

• Your password
• A code from your phone

Benefits:

• Extra security
• Protects against hacking
• Especially important if password leaked
• Recommended for all users

Setting Up 2FA

Prerequisites:

• Smartphone (iPhone or Android)
• Authenticator app (Google Authenticator, Microsoft Authenticator, Authy)

Setup steps:

• Go to "Account Settings"
• Click "Security" or "Two-Factor Auth"
• Click "Enable 2FA"
• Download authenticator app (if not already)
• Scan QR code with app
• Enter 6-digit code from app
• Save backup codes (in safe place!)
• Confirm setup

Using 2FA to Login

When logging in:

• Enter email and password (as normal)
• You'll be asked for 2FA code
• Open authenticator app
• Enter 6-digit code shown
• Click "Verify"
• Access granted

Codes change: New code every 30 seconds

Backup Codes

If you lose phone:

Backup codes let you login without app.

Keep them safe:

• Write down and store securely
• Save in password manager
• Don't share with anyone
• Don't lose them

If needed:

• Enter email and password
• Click "Use backup code"
• Enter one backup code
• Access granted
• That backup code can't be reused

Disabling 2FA

If you want to disable:

• Go to "Account Settings"
• Click "Security"
• Click "Disable 2FA"
• Confirm (you'll lose extra security)

Not recommended unless necessary

Security Best Practices

Protecting Your Account

Do:

• Use strong, unique password
• Enable two-factor authentication
• Change password every 3-6 months
• Never share password
• Log out of public computers
• Use password manager
• Keep email updated
• Review login activity

Don't:

• Share password with anyone
• Use same password for multiple sites
• Write password on paper
• Give password to support (they never need it)
• Use easy-to-guess passwords (birthdate, name)
• Login on public Wi-Fi without VPN

Suspicious Activity

If you notice:

• Unexpected login notifications
• Password changed but you didn't
• Account modifications you didn't make
• Unusual activity

Take action immediately:

• Change password
• Check email (change if hacked)
• Enable 2FA
• Review connected apps
• Contact support

Password Managers

Recommended: Use password manager

Benefits:

• Remember all passwords
• Generate strong passwords
• Secure storage
• Sync across devices

Popular options:

• LastPass
• 1Password
• Dashlane
• Bitwarden (free)

Session Management

Login Sessions

Your session is when you're logged in

To see active sessions:

• Go to "Account Settings"
• Click "Active Sessions"
• View all logged-in locations/devices
• Logout from specific sessions if needed

Logging Out

To logout:

• Click your name (top right)
• Click "Logout"
• You're logged out
• Login again to access account

Tip: Logout on public computers before leaving

Timeout

For security:

• Session times out after 30 days inactivity
• You'll be logged out automatically
• Login again to continue

Account Recovery

If Your Account is Compromised

If you suspect hacking:

Immediately:

• Change password from secure computer
• Enable 2FA
• Review account settings
• Check connected apps
• Review recent activity

Then:

• Contact MatjarX support
• Provide details about suspicious activity
• We'll investigate and help secure account

Recovery Process

If locked out:

• Try password reset
• Check email for reset link
• If email hacked: Contact support with proof of identity
• Verify ownership (we'll help)
• Regain access to account

Account Data

Your Data

You own all your data:

• Website content
• Customer information
• Analytics data
• Email accounts
• Domain

You can:

• Download your data
• Export your website
• Move to another provider
• Delete your account (and data)

Data Deletion

To permanently delete account:

• Email office@matjarx.com
• Subject: "Account Deletion Request"
• Confirm you want deletion
• 30-day waiting period
• Account and all data deleted

Warning: Deletion is permanent. Can't be undone.

Data Privacy

Your data is:

• Secure
• Never shared
• Never sold
• Protected

Read Privacy Policy

Billing Account

Separate From Website Account

Two accounts:

• Website Account: Login to edit website
• Billing Account: Manage subscription and payments

Billing managed at: matjarx.com/account/billing

Payment Methods

Update payment method:

• Go to Billing
• Click "Payment Method"
• Update bank details
• Save

Invoices

Access invoices:

• Go to Billing
• Click "Invoices"
• View and download invoices
• Keep for tax records

Support Access

When Support Needs Access

We never:

• Ask for passwords
• Ask for 2FA codes
• Ask for payment info

We may:

• Ask to make changes for you (you grant access)
• Ask permission to view account
• Ask for specific information

If someone asks for password: It's a scam. Contact us immediately.

Troubleshooting

Common Issues

Can't login:

• Check email/password correct
• Try password reset
• Clear browser cache
• Try different browser
• Disable browser extensions
• Contact support

2FA not working:

• Check device time is correct
• Regenerate codes
• Try backup code
• Contact support

Account settings not saving:

• Check internet connection
• Refresh page
• Try different browser
• Contact support

Getting Help

Account or security questions?

• Email: office@matjarx.com (most secure)
• WhatsApp: +92 303 372 0953
• Phone: +92 303 372 0953
• Hours: Monday-Saturday, 11 AM - 8 PM PKT

Important: Don't share password even with support. Ask for help instead.

Support

Need immediate help?

• WhatsApp: +92 303 372 0953 (fastest)
• Email: office@matjarx.com
• Phone: +92 303 372 0953
• Hours: Monday-Saturday, 11 AM - 8 PM PKT

Contact Support